Admin Knowledge Base

Getting Started

• Quick start guide
• Getting Started: Logging in as an administrator
• Getting Started: How to send a message
• Getting Started: Adding subscribers

What's New In This Version

• What's different in Omnilert 6?
• Where are the old menu items?
• Timeline [VIDEO]
• Timeline: replying to texts [VIDEO]
• Using tags [VIDEO]
• Schedule a message [VIDEO]

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Frequently Asked Questions

• Platform Updates
• Which web browsers are supported?
• Why can't I see all of the menus/features?
• What is "Total characters allowed reduced to 70..."?
• Timeline: What are the various Timeline event types?
• Send Message: "Warning. You have at least one endpoint offline"

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Engage

• Omnilert Engage: Overview
• Engage: Viewing Questions and Follow-Ups
• Engage: View Response Roster
• Engage: Sending Follow-Up Questions/Messages
• Engage: Sending "No Response" reminders
• Engage: Searching Engagements

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Messages

• Sending a Message [VIDEO]
• Send Message: How to adjust an endpoint's options when composing a new message
• Send Message: All Subscribers
• Schedule Delivery of a Message
• Scheduler
• Scheduling a message (recurring delivery)

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Scenarios

• Scenarios: Overview
• Add Scenario
• Creating a Scenario [VIDEO]
• Launching a Scenario
• Scenarios: Schedule a Scenario Launch
• Actions: Overview

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Automation

• Message Templates
• Sample Message Templates
• Text Variables
• What are "Triggers"?
• Creating a Trigger [VIDEO]
• Triggers: Common Alerting Protocol (CAP)

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Procedures

• What is a "Procedure" in Omnilert?
• Adding a Procedure
• Active Procedures
• Inactive Procedures
• Procedures: Admin Permissions

People

• "Admins" vs. "Subscribers"?
• Admins
• Admins: Add Admin
• Admin: Start Page
• Admins: Reset admin role
• Admins: Make Active/Inactive

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Endpoints

• Active Endpoints
• Inactive Endpoints
• Configuring an Endpoint
• Adding a new Endpoint
• Endpoints: Deleting an endpoint
• Endpoints: SMS (Text Messaging)

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Omnilert Mobile App

• Omnilert App Endpoint Setup: Details
• Omnilert Mobile App Endpoint: Basic Configuration [VIDEO]
• Panic Button
• Panic Button Alert
• Omnilert App Endpoint Setup: Resources
• Sending Omnilert App Invites

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Tools

• FTP Import Logs
• Activity
• Message Activity
• Message Activity: Delete a Message
• Export
• Expirations

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Reports

• Subscriber Status Report
• Subscribers Reached Report

Settings

• System Settings
• System Settings: Account Settings
• System Settings: Expirations
• System Settings: Subscribers
• Settings: System - Subscribers - Hide Carrier List
• System Settings: Keyword

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