Message templates are a powerful way to organize and prepare for any possible situations that may arise.
With emergency messages, time can be a serious factor. Hesitation can cost money or even lives. A few smart templates in Omnilert can help speed up your response.
Of course, we recommend creating scenarios for the most common and time-sensitive situations that might occur. Scenarios allow you to pre-script the entire message, group selections, as well as services.
Templates are pre-composed text content that the sender can select and then modify in the normal Omnilert message composer.
Note: New templates are only visible to the admin who created them. To share your template with other admins, you'll need to edit the template's Permissions settings.
Creating a Message Template
Templates are created and managed in the Settings > Message Templates menu in Omnilert's admin portal. (You must have Super Administrator rights to access the templates set up.)
Adding a new Message Template
To add a new template, click the "Add new template".
Then simply type out your new template content.
Click Add template to save the new template or click Add template as inactive to save the template with an "inactive" status for staging purposes. (Inactive templates can't be seen/used in the composer screens of Omnilert.)
(See a video: Creating a new template)
Templates can use text variables to auto-insert dates, times, and other information into the message.
For ideas/examples of possible message templates, see Sample Message Templates
Template Permissions for Admins
By default, new templates are only visible to the admin who created them. In order to share your new template with other administrators, you'll need to edit the template and adjust its template permissions.
Saved Engagement Templates
If you are using the Omnilert Engage platform and features to send threaded messages, you can save engagements as specialized templates. For more information, see "Saved Engagement Templates".
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