Engage: Sending Follow-Up Questions/Messages

One of Omnilert Engage's most useful features is the ability to send targeted follow-ups to subsribers based on their responses.

To send a follow-up question, click on the desired response group. 

A new pane will slide out to compose and send the follow-up.

Select whether you'd like to follow up "With a question" (soliciting responses from those subscribers) or  "With a message" (no responses requested). 

If your follow-up is a question, you'll enter response options for your subscribers. 

When ready click Send Question (or Send Message) to send out the follow-up to those subscribers.

What happens if someone responds after the follow-up was sent?

If a subscriber who hadn't responded to the initial message taps their response after you've already sent follow-ups, Omnilert Engage will send them the subsequent follow-up questions/messages based on their responses.

So, the message thread will play out for them just like it did for everyone else.