Timeline: What are the various Timeline event types? – Omnilert

Looking at the Omnilert Timeline, you'll note that events are displayed in chronological order. Each kind of event will have its own icon to help make Omnilert's visual representation even more powerful.

Use this guide to interpret the various event types in your timeline.

Messages:

Messages are any messages sent from the Send Message page. These are messages that were sent immediately after composition with the Send message button via the admin portal.

Scenarios:

Scenarios are messages (or groups of message actions) sent via the launch of a scenario.

There can be multiple actions (and thus multiple messages) inside a single scenario launch.

Scheduler:

Scheduled messages are, as the name implies, messages that were composed, but sent later (scheduled) instead of being sent immediately.

SMS inbox:

The timeline can display SMS responses from subscribers who reply to texts sent from Omnilert.

To view and reply to a conversation with a subscriber, simply click on the conversation and respond. (See video)

Triggers:

Triggers are events that initiate the launch of a scenario. When a trigger event occurs, information about the triggering event and the scenario launched will appear in the timeline.

Each trigger type (SMS, SMTP, etc.) will have details that are tailored to that event.

Actions:

Actions are pre-configured messages that are usually linked to a Scenario but can be launched independently.

Tip Reports:

Tip Reports are subscriber tips sent via the optional Omnilert Mobile App.

A tip report will typically include the tip content submitted and, if available, the submitter's name and/or location info as clickable links.

Panic Button Alert:

Whenever a subscriber presses the "PRESS and HOLD FOR HELP" button in the Omnilert Mobile App (or Omnilert Instant App) and then chooses to make a call for help, that activity is recorded into the Omnilert Timeline.