Omnilert Support
We’re here to help you be successful through the setup, use, and management of Omnilert.
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Activity overview
Latest activity by Omnilert Support-
Omnilert Support created an article,
Groups: How to view/assign Groups to Admins
To view and/or edit a Group's assigned admins, go to People > Groups > Public (or Private) and click on the desired group in the list. Then select the Permissions tab to view the assigned ...
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Omnilert Support created an article,
Subscribers: Reset a subscriber's password
As an Omnilert admin, you can manually reset a subscriber's password via the People >> Subscribers >> Active list. Simply locate the desired subscriber(s) in the list and check the box...
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Omnilert Support created an article,
Admins: Assign multiple admins to a group
Depending on the Admin Role and access permissions assigned to each admin, your Omnilert admins can only view and send messages to the groups to which they've been "assigned". Assigning g...
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Omnilert Support created an article,
Subscribers: Adding Subscribers to Groups
There are two simple ways to add Subscribers to Groups via the administrator portal. To view/adjust selected Groups for a Subscriber To view the Groups selected for a specific subscriber, go to t...
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Omnilert Support created an article,
Facebook: Duplicate Status Message
If your post to your Facebook page is rejected, your Timeline history will show the error collected from Facebook. A common error that we see is "Duplicate status message" when an instit...
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Omnilert Support created an article,
When I create new subscribers, they're "Inactive"?
When an admin manually adds a new subscriber using the People >> Subscribers >> Add Subscriber utility, those new subscribers will be created as "Inactive" subscribers by defa...
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Omnilert Support created an article,
Facebook: Resetting your Facebook Page's "Access Token"
Sending messages to your organization's Facebook Page requires that a Facebook user profile who is an administrator for that page "grant access" to Omnilert (See Endpoints: Facebook ) Whe...
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Omnilert Support created an article,
Cancelling feed items on RSS and Web Widgets
Feed items will remain published until their expiration time passes for certain feed-based endpoints, such as RSS and Web Widgets. At that time, they will be marked for automatic removal from the f...
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Omnilert Support created an article,
My mobile carrier isn't in the list, what should I choose?
Omnilert supports a long list of mobile carriers. However, if your mobile carrier isn't listed when signing up for SMS (text message) alerts from Omnilert, choose the carrier setting of Other. This...
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Omnilert Support created an article,
Submitting a Support Ticket
Getting support for Omnilert is easy. Of course, this knowledgebase provides many answers to common questions. Be sure to search the site or check out our FAQ section for quick answers to common qu...