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Omnilert Support

We’re here to help you be successful through the setup, use, and management of Omnilert.

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Activity overview

Latest activity by Omnilert Support
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    Omnilert Support created an article,

    Send Message: Selecting Groups

    When sending a message from the Send Message page, the first step is to "Select who". This selects the recipients for text, email, and voice messages (if those endpoints are chosen in Ste...

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    Omnilert Support created an article,

    Send Message: How to adjust an endpoint's options when composing a new message

    When composing a message on the Send Message page, you can adjust settings/options for each endpoint on-the-fly. This allows you to change options, such as the SMS "From name", for the cu...

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    Omnilert Support created an article,

    Groups: Group Details

    To view the detailed information about a group, simply click on the group's name in the list of "Public" or "Private" groups.   The details for a group will include the followi...

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    Omnilert Support created an article,

    Groups: How to view/assign Groups to Admins

    To view and/or edit a Group's assigned admins, go to People > Groups > Public (or Private) and click on the desired group in the list.   Then select the Permissions tab to view the assigned ...

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    Omnilert Support created an article,

    Subscribers: Reset a subscriber's password

    As an Omnilert admin, you can manually reset a subscriber's password via the People >> Subscribers >> Active list.  Simply locate the desired subscriber(s) in the list and check the box...

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    Omnilert Support created an article,

    Admins: Assign multiple admins to a group

    Depending on the Admin Role and access permissions assigned to each admin, your Omnilert admins can only view and send messages to the groups to which they've been "assigned". Assigning g...

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    Omnilert Support created an article,

    Subscribers: Adding Subscribers to Groups

    There are two simple ways to add Subscribers to Groups via the administrator portal.   To view/adjust selected Groups for a Subscriber To view the Groups selected for a specific subscriber, go to t...

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    Omnilert Support created an article,

    Facebook: Duplicate Status Message

    If your post to your Facebook page is rejected, your Timeline history will show the error collected from Facebook.  A common error that we see is "Duplicate status message" when an instit...

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    Omnilert Support created an article,

    When I create new subscribers, they're "Inactive"?

    When an admin manually adds a new subscriber using the People >> Subscribers >> Add Subscriber utility, those new subscribers will be created as "Inactive" subscribers by defa...

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    Omnilert Support created an article,

    Facebook: Resetting your Facebook Page's "Access Token"

    Sending messages to your organization's Facebook Page requires that a Facebook user profile who is an administrator for that page "grant access" to Omnilert (See Endpoints: Facebook ) Whe...