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Omnilert Support

We’re here to help you be successful through the setup, use, and management of Omnilert.

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Latest activity by Omnilert Support
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    Omnilert Support created an article,

    Facebook: Duplicate Status Message

    If your post to your Facebook page is rejected, your Timeline history will show the error collected from Facebook.  A common error that we see is "Duplicate status message" when an instit...

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    Omnilert Support created an article,

    When I create new subscribers, they're "Inactive"?

    When an admin manually adds a new subscriber using the People >> Subscribers >> Add Subscriber utility, those new subscribers will be created as "Inactive" subscribers by defa...

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    Omnilert Support created an article,

    Facebook: Resetting your Facebook Page's "Access Token"

    Sending messages to your organization's Facebook Page requires that a Facebook user profile who is an administrator for that page "grant access" to Omnilert (See Endpoints: Facebook ) Whe...

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    Omnilert Support created an article,

    Cancelling feed items on RSS and Web Widgets

    Feed items will remain published until their expiration time passes for certain feed-based endpoints, such as RSS and Web Widgets. At that time, they will be marked for automatic removal from the f...

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    Omnilert Support created an article,

    My mobile carrier isn't in the list, what should I choose?

    Omnilert supports a long list of mobile carriers. However, if your mobile carrier isn't listed when signing up for SMS (text message) alerts from Omnilert, choose the carrier setting of Other. This...

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    Omnilert Support created an article,

    Submitting a Support Ticket

    Getting support for Omnilert is easy. Of course, this knowledgebase provides many answers to common questions. Be sure to search the site or check out our FAQ section for quick answers to common qu...

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    Omnilert Support created an article,

    Send a message to selected subscribers

    Typically, most Omnilert messages will be sent using the Send Message screen or using Scenarios to send to pre-determined groups of subscribers. However, in some cases, you may want or need to send...

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    Omnilert Support created an article,

    Send Message: "Warning. You have at least one endpoint offline"

    When sending a message, you may see a red box at the top of the screen with a message warning of: Warning. You have at least one endpoint offline. Please double-check that necessary endpoints are ...

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    Omnilert Support created an article,

    When/how to use Opt-Out Mode for managing subscribers

    Omnilert offers a wide variety of subscriber management options, ranging from simple mobile opt-in via SMS or signing up through a Subscriber Portal to bulk uploads on-demand, mapped CSV imports fr...

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    Omnilert Support created an article,

    Creating Custom Admin Roles [VIDEO]

    A powerful way to manage administrator access to your Omnilert system is to use Custom Admin Roles. This allows you to apply the same custom permissions to multiple admins with just a few clicks. T...