App endpoint: Sending a message

Much like other subscriber-based endpoints (SMS, Email, and Voice), the Omnilert App endpoint is a selectable endpoint when sending an alert.

In step 1, select a group of recipients to receive the alert.

Then select the desired endpoint(s) in Step 2 of the Send Message screen.

Of course, you may opt to customize the name of your Omnilert App endpoint. In the example above, we've named it "Safety App [Push Notification]". You may set whatever name you'd like in the Details settings for the app endpoint. 

Set custom "Call to Action" and "Responses" (Optional)

Omnilert can collect responses from subscribers via the app.

You can adjust the question asked as well as response options for this specific message send by clicking on the app endpoint in Step 2 and then adjusting the items shown below:

This question and response option is only sent to mobile app recipients (iOS or Android). This content will not be sent to SMS, Email, Voice, or any other endpoint.

The recipients will be prompted to respond if/when they view the message on their mobile device within the app.

Then, in Step 3, compose and send your message.

Once sent, your message will be pushed to those subscribers who have installed/configured the app on their mobile devices.

If the recipient opens the message, they will then see the option to respond to the call to action:

This gives the subscriber the opportunity to return a response to Omnilert.

Viewing App Responses

After sending an alert, the responses returned by subscribers will be logged and visible within the Timeline in Omnilert.

To view a summary report of recipient responses, click on the message in the Timeline to view its details.

You will see a section in the report displaying the "call to action" question asked as well as the responses, and a count of "No response" for those who did not respond to the message at all.

To view specific responses from individuals, click on the response category. In this example, I want to see who tapped the response "Yes" in my call to action...

To view the detailed information (devices and groups) for a specific subscriber in the list of respondents, just click on the "View details" link to the right of their name. 

This will open a new browser tab/window with the subscriber's info:

Viewing the details for a subscriber will not only allow you to view their contact information, but also provides links to directly email or call them from your current device. (Note: Such a direct call/email would come from your device, not via Omnilert's services.)

Exporting response data

To download detailed information about the responses, click the sprocket icon. Then choose "export" to generate a CSV spreadsheet of the response data.

You can then download that CSV file from the Downloads page of the Omnilert admin portal. 

The export CSV file will include the username, delivery status for each user, any "call to action" asked, their response (if any), and the "last updated" as well as "created" dates for that message.

Tips and Notes

• Character limits: Please keep in mind that while the app has a very high allowed character count (greater than 1000 characters!), this is not the case for other media types, such as SMS.  If you're sending out alerts across these other channels, be sure to keep your message length within their limitations!
• One response at a time: If a subscriber does not respond to an alert before the next message is sent, their opportunity to respond has passed. 
• Can't change responses: Once a subscriber has submitted a response, they cannot change that response after the fact.
• Links and Images: URLs that are included in your message content will be clickable links in the Omnilert App (and Instant App). If the URL leads to an image (e.g. jpg, png, GIF, etc.), the image will display within the subscribers' app if their device supports the image file type in the URL.